If you are not completely satisfied with your purchase, you may return it within 30 days of receipt in its original resalable condition for an exchange or refund for the full product price.
We also recommend that you keep your order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries. You are responsible for the cost of any returns.
Christmas Returns & Exchanges
Over Christmas our 28 day standard returns policy has been extended so you can sit back and relax, purchases made from 1st October 2016 can be refunded or exchanged all the way until 15th January 2017. Our other return and exchange terms and conditions still apply.
How to Return an Item
Fill out your reason(s) for return on the delivery note and any information requested
Enclose the delivery note with the product, ticking the reason for return, and package up securely
Please use original packaging if possible, but remove original labels
Return the item to us using a service such as Royal Mail and obtain a certificate of postage when you visit the Post Office
Click Here to download a returns form