totes ISOTONER Returns Information

 

What is the returns policy?

 

If you're not completely satisfied with your purchase, you may return it within 30 days of receipt for an exchange or refund for the full product price.

 

However we insist that the products must be returned unused and have their swing tags and packaging intact.

 

We also recommend that you keep your order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries.

 

Extended Christmas Returns

 

Our extended Christmas returns policy is valid from 1st October 2017. This means that you can now return online purchases up until 15th January 2018. The standard terms below apply.

 

Discounts & Promotions

 

If you are returning items that you bought using a discount or promotion offer, we will adjust the refund accordingly.

 

How to Use Our FREE UK Returns and Exchanges Service

 

1. Fill out your reason(s) for return on the delivery note or returns form (Click Here to download a returns form) and any information requested

 

2. Enclose the delivery note or returns form with the product and package up securely whilst removing any original labels

 

3. Create a FREE Tracked Royal Mail Label (Click Here) to attach to your parcel and pop it into any local post office.

 

How long will a return of exchange take?

 

Using our FREEPOST Royal Mail Tracked Return Service you can be safe in the knowledge of its arrival, which would usually take 2-4 days. Once received we try to process all returns and exchnages within 2 working days, but at peak times such as Christmas this can be longer.

 

If you are outside of the UK I'm afraid we can't offer a FREE return or re-delivery, apologies for any inconvenience caused.

 

 

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