RETURNS & REFUNDS
What is the returns policy?
If you're not completely satisfied with your purchase, you may return it within 30 days of receipt for an exchange or refund for the full product price.
However we insist that the products must be returned unused and have their swing tags and packaging intact.
We also recommend that you keep your order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries.
Extended Christmas Returns
Our extended Christmas returns policy is now available. This means that you can now return online purchases up until the 10th January 2020. The standard terms below apply.
Discounts & Promotions
If you are returning items that you bought using a discount or promotion offer, we will adjust the refund accordingly.
How to Use Our FREE UK Returns and Exchanges Service
n.b. If you cannot print the returns label, please call or email us as we are unable to refund postage paid for a return.
1. Fill out your reason(s) for return on the delivery note or returns form (Click Here to download a returns form) and any information requested
2. Enclose the delivery note or returns form with the product and package up securely whilst removing any original labels
3. Create a FREE Tracked Royal Mail Label (Click Here) to attach to your parcel and pop it into any local post office.
Please be advised, if Royal Mail refuse to accept an item for any reason, please contact us so we can advise on the best method to return the item, we cannot accept responsibility for the cost if you choose to return an item not via our freepost label.
How long will a return of exchange take?
Using our FREEPOST Royal Mail Tracked Return Service you can be safe in the knowledge of its arrival, which would usually take 2-4 days. Once received we try to process all returns and exchnages within 2 working days, but at peak times such as Christmas this can be longer.
If you are outside of the UK I'm afraid we can't offer a FREE return or re-delivery, apologies for any inconvenience caused.